Last Updated: 20/07/2026
Divine Savior Pvt. Ltd. respects your privacy.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website or submit a business enquiry.
It applies to:
Landing Page: https://milk.divinesavior.in/
Main Website: https://divinesavior.in/
By using the website or submitting your information, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
The entity responsible for personal information processed through this website is:
Divine Savior Pvt. Ltd.
Divine House, Plot No. 1, Kamet Industrial Park,
Behind Zydus Biotech Park, Changodar,
Taluka Sanand, District Ahmedabad, Gujarat, India
Privacy Email: divinesavior@ymail.com
Grievance Contact: [Name or Designation]
Phone: [Insert approved contact number]
2. Information We Collect
The information collected depends on how you interact with the website.
Information You Provide
When you submit a franchise or contact form, we may collect:
- Full name
- Mobile number
- WhatsApp number
- Email address
- City
- District
- State
- Company or business name
- Current profession
- Pharmaceutical experience
- Preferred product division
- Proposed investment range
- Drug-licence information
- GST or business-registration details
- Territory preference
- Message or enquiry details
- Documents voluntarily submitted by you
Please do not submit unnecessary medical or highly sensitive personal information through a franchise form.
Information Collected Automatically
When you visit the website, certain technical information may be collected automatically, including:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Approximate location
- Referring website
- Pages visited
- Time spent on pages
- Form interactions
- Cookie identifiers
- Date and time of access
This information may be collected through server logs, cookies, analytics tools, and similar technologies.
Information From Other Sources
We may receive information when you contact us through:
- Google Ads
- Meta platforms
- Social-media pages
- Business directories
- Referral partners
- Events or exhibitions
- Authorised representatives
The use of such information remains subject to applicable law and this Privacy Policy.
3. Why We Collect Information
We may process personal information to:
- Respond to franchise enquiries
- Check territory availability
- Evaluate franchise applications
- Share product and price lists
- Recommend product divisions
- Arrange calls or meetings
- Verify applicant identity and business background
- Verify pharmaceutical licences
- Prepare quotations or agreements
- Process orders and payments
- Coordinate dispatch and delivery
- Provide after-sales or franchise support
- Maintain business records
- Improve website performance
- Measure advertising effectiveness
- Prevent fraud and misuse
- Protect website security
- Comply with legal obligations
- Resolve complaints and disputes
We will not use your information for purposes unrelated to those described without providing appropriate notice or obtaining consent where required.
4. Consent
Where processing is based on consent, your consent should be:
- Freely given
- Specific
- Informed
- Unambiguous
- Provided through clear affirmative action
Submitting a franchise-enquiry form authorises us to process the information necessary to respond to that enquiry.
Optional marketing consent should be collected separately.
You may withdraw consent for non-essential processing by contacting us.
Withdrawal will not affect processing already lawfully completed before the withdrawal request.
Certain information may still be retained where required by law, contract, fraud prevention, dispute resolution, or legitimate record-keeping requirements.
5. Calls, Email, SMS and WhatsApp
When you submit an enquiry, we may contact you through the number or email address provided.
Communications may concern:
- Your franchise request
- Product information
- Territory availability
- Pricing
- Documentation
- Follow-up
- Meetings
- Order-related support
You can request that promotional communication stop by:
- Replying “STOP”
- Using an unsubscribe option
- Informing the calling representative
- Emailing divinesavior@ymail.com
Essential communication relating to an existing request, order, contract, or legal obligation may continue where necessary.
6. Cookies and Tracking Technologies
The website may use cookies and similar technologies to:
- Remember website preferences
- Maintain website functionality
- Understand visitor behaviour
- Measure advertising performance
- Analyse website traffic
- Improve user experience
- Prevent security threats
Cookies may be:
Essential Cookies
Required for basic website operation and security.
Analytics Cookies
Used to understand website traffic and user interaction.
Advertising Cookies
Used to measure campaigns or show relevant advertising, where permitted.
Functional Cookies
Used to remember choices and improve website features.
You can manage cookies through your browser settings or website cookie controls.
Blocking certain cookies may affect website functionality.
7. Analytics and Advertising Tools
The website may use services such as:
- Google Analytics
- Google Ads conversion tracking
- Meta Pixel
- Call-tracking services
- CRM systems
- Website-form tools
These providers may process technical and interaction data according to their own policies and our instructions.
Non-essential analytics or advertising cookies should be activated only in accordance with applicable consent requirements.
8. How We Share Information
We may share personal information only when reasonably necessary.
Recipients may include:
Authorised Employees and Representatives
Staff members who handle franchise, product, sales, compliance, accounts, or support enquiries.
Technology and Service Providers
Providers supporting:
- Website hosting
- Form processing
- CRM systems
- SMS
- WhatsApp communication
- Analytics
- Cybersecurity
- Cloud storage
- Customer support
Professional Advisers
Lawyers, accountants, auditors, consultants, and compliance professionals.
Logistics and Operational Partners
Transport, courier, warehousing, or fulfilment providers when required for a transaction.
Government and Regulatory Authorities
Information may be disclosed when required by law, court order, regulatory request, investigation, or legal process.
Business Transfers
Information may be transferred during a merger, restructuring, acquisition, investment, or sale of business assets, subject to applicable safeguards.
Divine Savior does not sell personal information for monetary consideration.
9. Data Minimisation
We aim to collect only information reasonably necessary for the stated purpose.
Franchise applicants should avoid submitting unrelated personal information.
We may request additional documentation later when necessary for:
- Licence verification
- Commercial approval
- Contract preparation
- Credit assessment
- Regulatory compliance
- Order fulfilment
10. Data Retention
We retain personal information only for as long as reasonably necessary for:
- Responding to an enquiry
- Evaluating a franchise application
- Maintaining a business relationship
- Fulfilling an order
- Meeting tax or accounting obligations
- Complying with legal requirements
- Handling disputes
- Preventing fraud
- Establishing or defending legal claims
Unsuccessful or inactive enquiries may be deleted or anonymised after a reasonable period unless retention is required by law or justified by an ongoing purpose.
Internal retention periods should be documented and reviewed periodically.
11. Data Security
We use reasonable administrative, organisational, and technical measures to protect personal information.
Measures may include:
- Access controls
- Password protection
- Secure hosting
- Encryption where appropriate
- Staff-access restrictions
- Malware protection
- Backups
- Security monitoring
- Vendor controls
- Incident-response procedures
No website, transmission method, or storage system can be guaranteed completely secure.
Users should not send passwords, banking PINs, or unnecessary confidential information through open website forms.
12. Your Privacy Rights
Subject to applicable law, you may request:
- Confirmation of whether we process your information
- Access to your personal information
- Correction of inaccurate information
- Completion of incomplete information
- Updating of outdated information
- Deletion of information no longer required
- Withdrawal of consent
- Details of certain disclosures
- Grievance redressal
- Nomination of another individual where applicable
We may need to verify your identity before completing a request.
A request may be refused or limited where information must be retained for legal, contractual, security, fraud-prevention, or dispute-resolution purposes.
13. How to Exercise Your Rights
Send your request to:
Email: divinesavior@ymail.com
Subject: Privacy Request
Include:
- Your full name
- Registered mobile number or email
- Nature of the request
- Relevant enquiry date
- Information needed to verify your identity
Do not send unnecessary identity documents unless requested through a secure channel.
We will respond within the period required by applicable law.
14. Grievance Redressal
For concerns about personal-information handling, contact:
Grievance Officer: [Insert Name or Designation]
Email: divinesavior@ymail.com
Address: Divine House, Plot No. 1, Kamet Industrial Park, Behind Zydus Biotech Park, Changodar, Taluka Sanand, District Ahmedabad, Gujarat, India
Response Time: Within the period required under applicable law
Please provide enough information to identify and investigate the issue.
15. Children’s Privacy
The website and PCD franchise opportunity are intended for adults.
We do not knowingly seek franchise applications from individuals under 18 years of age.
When we learn that a child has submitted personal information without appropriate authorisation, we will take reasonable steps to delete it.
16. Cross-Border Processing
Some technology, hosting, analytics, or communication providers may process information outside India.
Where cross-border processing occurs, we will take reasonable steps to use lawful service providers and comply with applicable restrictions.
17. Third-Party Links
The website may contain links to third-party websites and platforms.
Their privacy practices are governed by their own policies.
Divine Savior is not responsible for information submitted directly to an unrelated third party.
Users should review the relevant third-party privacy policy before providing information.
18. Business Partner Responsibility
Approved franchise partners, distributors, and other independent businesses may separately collect personal information through their own operations.
Unless expressly stated otherwise, such businesses act independently and are responsible for their own:
- Privacy notices
- Consent processes
- Data security
- Customer records
- Regulatory compliance
This Privacy Policy does not automatically cover independent franchise-partner websites or databases.
19. Data Breach and Incident Response
If a personal-data breach occurs, we will assess the incident and take reasonable containment and corrective measures.
Where applicable law requires, we may notify affected individuals and relevant authorities.
Notification may include available information about:
- The nature of the incident
- Possible consequences
- Protective steps
- Contact details for assistance
20. Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
- Legal developments
- Technology changes
- New website features
- Business-process changes
- Updated data practices
The updated policy will show a revised “Last Updated” date.
Material changes may also be communicated through the website, email, or another appropriate method.
21. Contact Us
For privacy questions, requests, or complaints, contact:
Divine Savior Pvt. Ltd.
Divine House, Plot No. 1, Kamet Industrial Park,
Behind Zydus Biotech Park, Changodar,
Taluka Sanand, District Ahmedabad, Gujarat, India
Email: divinesavior@ymail.com
Phone: [Insert approved website contact number]